Department of Health Care Policy and Financing (HCPF)

Service Desk

Your OIT Service Desk and Deskside Support teams:
  • Serve as the first point of contact for all customer incidents, problems, issues, and needs
  • Assist with desktop and laptop computers, tablets, mobile devices, printers and applications
Phone: 303.239.HELP(4357) (option 7, then option 2)
Email: oit_servicedesk_hq@state.co.us
Customer Portal: colorado.gov/oitcustomerportal

Printable Service Desk contact sheet for HCPF >>

IT Director

Your IT Director:
  • Ensures strategic alignment of agency needs and OIT services 
  • Understands agency mission and objectives
  • Builds positive and productive relationships with agency executive staff
  • Leads collaborative efforts across OIT to deliver IT services 
Melissa Hensley is the IT Director for the Department of Health Care Policy and Financing (HCPF). As an executive with Cerner Corporation for 14 years, Melissa possesses a wealth of experience in the public and private healthcare information technology sector. She has specific competencies in health strategy, leadership, clinical and financial system implementations, and regulatory compliance. You’ll find she's energetic, passionate and driven to understand customer needs. She excels at negotiating and establishing strong mutually beneficial relationships built on trust. Melissa is enthusiastic about the opportunities health technology brings to every individual.

Email Melissa at melissa.hensley@state.co.us.