Service improvement must focus on increasing the efficiency, maximizing the effectiveness and optimizing the costs of services and the underlying IT service management processes. The only way to do that is to ensure that improvement opportunities are identified throughout the entire service lifecycle.
Tools for Continual Service Improvement:
Process is a structure set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs.
Process improvement refers to making a process more effective, efficient, and it is relevant to OIT because things naturally change over time. Process improvement help us to proactively solve problems and avoid crises helping us to stay aligned with customers needs and expectations.