ITSM EcoSystem

As the statewide provider of technology, the Governor’s Office of Information Technology (OIT) drives innovative solutions, provides quality service, acts as a broker for new IT services, and supports the agencies whose missions are to serve all Coloradans.

What is the Customer Service Portal?

The OIT Customer Service Portal is our customer-facing one-stop-shop. The Customer Service Portal is a community-based tool that lets you connect and share knowledge with the people in your agency and across the enterprise. Our first introduction to the portal includes easier ticket tracking, community knowledge sharing about IT topics, and a variety of personnel services for OIT management staff. 

Learn about the capabilities in our Customer Service Portal Tutorial.

What is the ITSM EcoSystem?

The IT Service Management (ITSM) EcoSystem is OIT’s suite of interconnected systems, databases, and reporting mechanisms delivering services through workflow automation and processes. It enables us to provide customers with a consistent experience across enterprise service offerings.

How Do We Use the EcoSystem to Better Serve Customers?

With the ITSM EcoSystem, OIT can provide customers with a cost-effective, flexible, and scalable one-stop-shop experience for standard IT purchases, enterprise-level services, incident and problem management tracking, asset tracking, reporting, and visibility into IT projects across the state.

IT Asset Management & Endpoint Management
Allows OIT to create a central repository for all inventory reporting and to automate endpoint discovery. OIT can be cost efficient with the consolidation of hardware and software licensing, as well as more agile in supporting you with this increased information on your devices.

Xtraction
This is OIT’s new reporting tool that enables a deep-dive analysis of data, with a user-friendly interface and real-time data from our Service Desk database, all connected to Google Drive. So far we have more than 100 reports built!

Infrastructure
This combined set of hardware, software, networks, facilities, etc.
 is the backbone of the ITSM EcoSystem. It helps us develop, test, deliver, monitor, control and support your IT services. Additionally, we are able to automate and authorize our OIT administrators to manage cloud and infrastructure resources.

Need More Information?

Visit the ITSM EcoSystem website for additional information and project updates at colorado.gov/itsm_ecosystem.