Service Desk Contact:
Customer Service Portal
Email
Phone: 303.239.HELP(4357)
• Agency Pages

Useful Links:
Customer Order Forms
Customer FAQs
Financial Services
Colorado TechU
OIT Directory
• State Security Training

OIT Online:
• Colorado.gov/oit
• #StateofCO IT Blog

Questions?
Contact us at oit@state.co.us

A Note from Colorado’s Secretary of Technology & CIO

Dear Customer,

Technology is meant to make your work simpler, not harder.

That’s why the Governor's Office of Information Technology (OIT) Customer Newsletter highlights Google tips and tricks every month to help you discover new ways to make your work more efficient.
 
This month, check out the article and video below to learn how Google is making it easier to work on the go!

Sincerely,

Suma Nallapati
Secretary of Technology & CIO





Get to Know Your IT Director
Your First Point of Contact at OIT

In addition to our IT support staff who help you with IT issues, devices, and applications, you also have an IT Director assigned to your agency. They collaborate with your leaders to align needed IT solutions with your organizational goals, and work to ensure that you are getting the IT services and support you need to do your job. 

To learn more about the role, check out this video. If you’d like to learn more about your IT Director, visit OIT’s Who We Serve page and click on your agency logo.

Skip the Copy Machine
Google Drive Allows You to Securely Scan Documents from Mobile Devices

Google Drive is a safe place to store all your files and it can be easily accessed from your mobile devices. One of our favorite new ways to use Google Drive is scanning documents. Using a state issued or approved device, simply take a photo of your document (think expense reports, signed forms, and other documents that would be scanned as PDFs), and upload it directly to your Google Drive. Check out this video to get step-by-step instructions. Please note that this process should not be used when handling HIPAA, PII, FTI, CJIS data, or any other protected state information. 

For more Google tips & tricks, check out the state's TechU site and this Google YouTube channel. You can also reach out to the OIT Service Desk for assistance.

Want More Info About IT Service Issues Impacting You?
Gain Insight into Major Incident Management at OIT

When there is an outage or an issue that prevents the reasonable use of an IT service, it is called a major incident. OIT makes this information available to our customers on the Major Incident Management Dashboard. This is a technical tool for OIT teams to coordinate work on major incidents, but if you are a customer seeking real-time updates on your agency’s major incidents, you can get them sent straight to your inbox. To subscribe click here, select the tab for your agency of interest, and then click on the blue “Join group” button.

Getting Hacked: Who You Gonna Call?
What Should You Do if You Encounter Suspicious Activity

As cybersecurity threats become increasingly common, it’s important to know how to detect and react to a potential cybercrime. If you experience suspicious activity on a work device, immediately contact the OIT Service Desk. Our security team will verify and protect against the threat. Don’t assume that someone else will report the issue. OIT can reduce damage with your help in reporting problems as soon as they arise.

How Do You Know if You’ve Been Hacked?
If you’ve clicked on a link or responded to a message and you have a bad feeling about it, report it to be safe. If your computer or file system is behaving in an unusual way (crawling at slow speeds, for example) you should report the issue.

The Best Offense is a Good Defense
Staying safe from hackers can be as easy as thinking critically! Below are a few simple tips to help you stay protected:
  • Create strong and unique passwords
  • Don’t click on suspicious links or browse unsafe websites
  • Don’t download unapproved applications on state devices
  • Be sure that your computer and mobile operating systems are updated with the latest versions
You can find additional security tips on OIT's Cybersecurity Help page, like setting strong passwords, tips for travel, and keeping your kids safe online.

https://8bbcd643-a-da9b1a34-s-sites.googlegroups.com/a/state.co.us/oit-template-dev/OIT%20Office%20Hours.png